• Proven track record: 15+ years of experience in customer account & stakeholder management/relationship management (customers, partners, internal stakeholders)
• AI and digital transformation expertise (ISO 17024 cert.)
• Committed people manager (directly/indirectly by streams/objectives): Motivating cross-functionalteams by coaching to achieve high standards during changes
• Hits commercial growth margin objectives as well as operational KPI targets by managing 24x7 delivery passionately to their best results
• Process & Project expert establishing procedural optimizations, delivering action & CSI plans
• Passion for international & divers environments: Business fluent in English and German
• Deep knowledge: B2B Business Operations, Service Portfolio-, Product- and Engagement Management for partners & stakeholders
• Master International Culture & Business Studies (ICBS), AWS CCP, ITIL V4 Managing Professional, SAFe V6 Agilist, NLP Master